About Whatsapp for Business API
WhatsApp Business Solution is one of our SaaS solutions for small to medium companies to help them grow their business in smarter way by enabling whatsapp broadcast notifications.
An official WhatsApp Business (WA API) Solutions Provider. Focus on communication solutions, especially the use of WhatsApp services.
Benefit
Send Notifications
Send notifications & promotions to your existing prospective customer
Increase Conversion
Capture 100% of your leads from digital channels and converse with them instantaneously
Deflect Calls to WhatsApp
Promote WhatsApp as Your primary support on all Your key digital assets
Save Costs
Increase CSAT by offering 24x7 meaningful engagement, while reducing 30% Opex
Features
Notifications
& Alerts
Transaction Confirmations
Chatbot
Sales
Customer Service
Data Driven
& Survey
OTP
Marketing
How it Works
FAQ
What is WhatsApp Business API and How is it Different from Regular WhatsApp?
WhatsApp Business API is an official WhatsApp solution designed for medium to large-scale businesses. Unlike regular WhatsApp, the API allows:
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Automatic integration with CRM systems, chatbots, and omnichannel platforms.
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Bulk messaging (broadcasts) without the risk of getting banned.
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Multi-user access for customer service teams to manage conversations more efficiently
What is Omnichannel and Why Do Businesses Need It?
Omnichannel is a system that connects multiple business communication channels into a single unified dashboard, ensuring seamless interactions.
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Manage WhatsApp, Instagram, Facebook Messenger, Telegram, Line, and Email in one place.
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Faster & more consistent responses without switching between apps.
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Improves customer satisfaction with a smooth, integrated communication experience.
Can WhatsApp Business API Be Used on Multiple Devices?
Unlike regular WhatsApp, which can only be accessed from one phone, WhatsApp Business API supports multi-user & multi-device access. Your customer service team can collaborate seamlessly on one WhatsApp Business account without device limitations.
How Much Does WhatsApp Business API Cost?
The cost of WhatsApp Business API depends on several factors:
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Subscription Fee – Varies based on the service provider (BSP) you choose.
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Per Message Fee – Based on message category (notifications, promotions, or conversations).
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Additional Integrations – Such as AI chatbots, CRM systems, or analytics tools.
How to Integrate WhatsApp Business API with a Chatbot?
Integrating a chatbot with WhatsApp Business API is simple:
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Get WhatsApp Business API from an official provider.
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Choose between AI-powered chatbot or rule-based chatbot depending on business needs.
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Connect the chatbot to WhatsApp via API and set up automation.
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The chatbot will respond to customers 24/7 without delays.
Docotel Teknologi Informasi provide advanced AI chatbot integration that can handle FAQs, transactions, and automated promotions! RoboChat
Is WhatsApp Business API Secure for Businesses?
Yes! WhatsApp Business API uses end-to-end encryption, ensuring customer data remains safe.
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High security with official API authentication.
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No risk of getting banned if you follow WhatsApp’s policies.
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Customer privacy is protected as conversations cannot be accessed by third parties.
Save time with automated processes
RoboChat will bring long-term customer by establishing end to end unique conversation flow.
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